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Ticketping
Routes customer conversations into Slack threads so teams reply and collaborate without a separate helpdesk.
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Overview
About Ticketping
Ticketping turns website chat, support email and web forms into Slack threads, with @mentions, an admin dashboard, optional AI answers with human handoff, a knowledge base, canned responses and private notes.
What it does
Ticketping creates a ticket for each conversation and posts it to Slack, where anyone on the team can reply in the thread and the customer receives the answer. AI can handle common questions and pass to a person when needed. Pricing is by ticket volume rather than seats.
Where it fits
It replaces a standalone helpdesk for lean teams that already live in Slack.
Who it suits
Lean support, product and engineering teams at startups that work in Slack.
Screenshots
See it in action
Editorial view
Strengths and limitations
Written by our editors to the same standard for every product.
Strengths
- Support handled entirely in Slack
- No per-seat fees
- AI answers with human handoff
Limitations
- Requires Slack
- No free plan
Reviews
What users say
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Company
About Ticketping
From the vendor
Provided by the vendor and reviewed by our editors; not independently verified.
- Company
- Ticketping
- Website
- ticketping.com
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