Defacta
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Overview
Inquio analyzes uploaded or connected chatbot conversations and produces a report card with an overall score, ranked issues, benchmark comparisons, recommendations, safety incident detection and sales signals.
Inquio scores conversational AI quality from real transcripts, ranks problems by severity and suggests fixes. A safety module flags policy violations, and a sales module surfaces buying signals and churn warnings. Data can be processed in Inquio's cloud with US or EU residency, in the customer's own LLM tenant or on-premise.
It sits after a chatbot or AI agent is deployed, as the evaluation and monitoring layer used by CX and conversational AI teams.
Conversational AI and CX teams, bot owners and regulated enterprises evaluating chatbot quality.
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